All our maintenance clients are given priority access to our services.

Moore-Wilson provides support and maintenance from 9.00am to 5.00pm on all weekdays, except Bank Holidays and the year-end holiday period.  Typically all requests are completed within 48 hours.

As part of our standard level of maintenance and support, we cover all of the following services:


Proactive technical checks:

  • We test your website thoroughly on a monthly basis
  • We check all internal and external links and fix any found to be broken
  • Your website code is checked, including any scripted elements
  • Your website is also manually reviewed, e.g. for display glitches etc.


User support and other client-led requests:

  • Website and CMS support is provided and we will always reply the same day, during our normal office hours
  • We provide telephone as well as email support for your website
  • We provide support for any server issues that may arise