NHS Privacy Notice

This is an extension to our Privacy Policy for Moore-Wilson New Media Ltd that is applicable to sensitive and personal data for our NHS clients. 

As part of the services we offer, we are required to process personal data about our staff, our service users and, in some instances, the friends or relatives of our service users and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data. 

If you have any concerns or questions please contact us via e-mail:

Service Users

What data do we have?

So that we can provide a safe and professional service, we need to process or keep certain records about you. We may process or record the following types of data:

  • Your basic details and contact information e.g. your name, address, date of birth and next of kin;
  • Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record or process the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data.
  • Data about your race, ethnic origin, sexual orientation or religion. 


Why do we have this data? 

We need this data so that we can provide support and services to our NHS clients. By law, we need to have a lawful basis for processing your personal data. 

We process your all categories of data because

  • It is necessary for us to provide services for our clients that may pertain to their provision of social care services.


We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time. 

Where do we process your data?

So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative(s);
  2. The NHS body for which the website or application belongs to.

We do this via email or our NHS body website.

We will not share your information with Third parties other than the appropriate NHS body, except for:

  • The police or other law enforcement agencies if we have to by law or court order.

Your rights

The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. Any requests regarding your data should be routed through the relevant NHS body as they are the Data Controller. 
You have the following rights when it comes to your data:

  1. You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service. 
  2. You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request. 
  3. You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. Data is retained as per the relevant NHS body requirements, which may be in line with the Information Governance Alliance’s guidelines (
  4. You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased. 
  5. You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so. 
  6. If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.

You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month. 

If you would like to complain about how we have dealt with your request, please contact:

            Information Commissioner’s Office

            Wycliffe House

            Water Lane



            SK9 5AF

  • 60 St Martin's Lane
  • Covent Garden
  • London
  • WC2N 4JS
  • T: 020 7379 3300
  • The Portway Centre
  • Old Sarum
  • Salisbury
  • SP4 6EB
  • T: 01722 335105

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