If you’ve struggled with website support, you’re not alone.
We specialise in building and supporting websites and intranets for clients within the legal sector.
We have distilled our experience into some key principles that genuinely help to deliver successful support.
Download this free PDF document for clear recommendations - simply fill out the form to the right.
We answer common support issues, such as:
- What is a bug and who should pay for fixing it?
- Tickets and tracking – how can we get this right?
- How can we ensure ongoing GDPR compliance?
- CMS & CRM – joined, connected or separate?
- Can continuous improvement be built into a support process?
- How can we better define and measure KPIs?